Custom Engraved Heart Photo Necklace - Double-Plated Name Necklace for Women
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🎁 Exclusive Beautiful Memories!
🎁Offer: New Customer Coupon: NEW10
🎁Offer: New Customer Coupon: NEW10
Guarantee Safe Checkout
If you don't have a positive experience for any reason, please contact us and we will make sure all your questions are resolved so you leave satisfied and smiling
We have 24/7 Ticket and Email Support. Please contact us via e-mail or our contact form if you need assistance we're here for you.
Our service mailbox: support@felicitygift.com
General
Where is your company located?
Each beautiful piece is designed and handcrafted in-house at our state-of-the-art studio in Sheridan, WY, ensuring that every creation is as unique and authentic as you are.
Do you have any retail locations?
Currently, we operate exclusively online to eliminate the extra costs associated with physical storefronts, such as rent, insurance, and staff. However, we’re excited to announce that we’ll soon be launching jewelry stores across the United States and Canada.
Orders & Payment
How do I make changes after my order has been placed?
If you notice any mistakes with your order after receiving the order confirmation email, please leave us a clear and detailed message by submitting a ticket at the bottom of the page. Please include your name, phone number, and order number (if available) in the message.
How do I change the currency?
The currency type on our website is automatically set based on your location. If necessary, you can manually set your desired currency through the currency component.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on our website are handled by PayPal and credit card company.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
Jewelry
Are the stones real diamonds?
Our main stone type is Cubic Zirconia Stones, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.
How to maintain the projection bead?
To ensure that the projection bead can be used for a longer time, please do not get it wet, and wipe it with a dry and soft cloth if the surface is not clean.
Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. We choose the most suitable materials according to the characteristics of our products, and polish them through multiple processes to ensure that they last as long as new, and the quality has been verified by International Institution SGS.
For the plated jewelry, I worry the color will fade off naturally.
We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. to learn more.
In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. For detailed information please see: Refund policy
In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. For detailed information please see: Refund policy
Shipping & Returns
Where do you ship to, and how much does shipping cost?
We offer three shipping options:Standard Shipping: 7-10 days delivery, $7.99, free for orders over $79. Fast Shipping: 5-7 days delivery, $17.99, free for orders over $149.VIP Shipping: $29.99, allows us to prioritize your order and ship via fast shipping.For customized products, please allow an additional 3-7 days for production. for more details, please visit Shipping & Delivery
How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time Processing time differs from product to product. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 30-day Refund policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What is your Refund policy?
We offer an easy, hassle-free 30-day Refund policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day Refund policy .
How It Works ➡️
Why Choose FelicityGift?
At FelicityGift, we believe jewelry is more than an accessory – it’s a way to capture personal stories and memories.
Our wide customization options allow you to create truly unique pieces, from names to special photos.
Each piece is crafted with care, making every gift a meaningful, one-of-a-kind celebration.
