How It Works

Submit customization

Upload your image based on your preferences.
Alternatively, you can enter your message or wish.

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Unlimited modifications

We will email a design preview to your inbox within 2-4 days of placing your order.

During this preview, you can change this an unlimited number of times until you're happy with it, and you can speed up your sort order by purchasing priorities.

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Customization starts processing

Once your drawing pattern is approved, our craftsmen will start processing the drawings and pattern making for you within 1-2 days.

The jewelry is then crafted for you using custom designs, giving the piece a luxurious texture and intricate patterns.

The result is a unique custom jewelry piece.

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Accept it & Wear it

After the customization is completed, we will carefully package your order beautifully and deliver it in approximately 7-14 days via different shipping modes.

After you receive it, you can wear it to feel its charm and provide us with timely feedback.

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we value your feedback and are here to assist you with any questions or concerns. Whether you need help with an order, have a query about our products, or just want to reach out, we're here to help.

How to Reach Us

For any general inquiries, order assistance, or product information, please contact us by email.

Opening Hours

Our customer service team is available to assist you during the following hours:

  • Monday to Friday: 09:00 AM - 06:00 PM (Eastern Standard Time)
  • Weekend: 09:00 AM - 05:00 PM (Eastern Standard Time)
Contact Information

If you have any questions or require further assistance, please contact us:

  • Email: support@FelicityGift.com
  • Phone: +1 3156280999
  • Company offices: 30 N Gould St Ste R, Sheridan, WY 82801 USA
Response Time

We strive to respond to all inquiries within 24-48 hours during business days. If you contact us over the weekend or on a public holiday, please allow additional time for a response.

Feedback

We value your feedback and suggestions. If you have any comments on how we can improve our services or products, please do not hesitate to let us know.

Thank you for choosing FelicityGift.com. We look forward to assisting you!

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