Felicity Gift

After placing your order, our designers start working immediately. Within 2-4 days, you’ll receive an art preview via email, where you can approve the design or request unlimited modifications until you're fully satisfied. Once approved, we’ll begin production, which may take some time, and then carefully prepare your order for shipping. For faster service, select the "Preferred" option after adding the product to your cart, and explore different shipping options at checkout. Please refer to our shipping policy for detailed delivery times.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's website to monitor the delivery status of your package.

For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email at support@FelicityGift.com within 2 hours of placing the order to cancel or make changes.

We offer three shipping options:Standard Shipping: 7-10 days delivery, $7.99, free for orders over $79.Fast Shipping: 5-7 days delivery, $17.99, free for orders over $149.VIP Shipping: $29.99, allows us to prioritize your order and ship via fast shipping.For customized products, please allow an additional 3-7 days for production.

For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email at support@FelicityGift.com within 2 hours of placing the order to cancel or make changes.We support refunds within 30 days. If it is a customized product and there are no product defects or other issues, refunds are not supported. Please refer to our Refund Policy for more details.